2018: The Year Of Evolution In Payments’ Revolution

December 20, 2018

In life, change is the only constant, so why should it be different for payments?

From cash to digital, from plastic cards to mobile wallets, from cash registers at the front of restaurants to tablets brought to tables (redefining the concept of “dine and dash”) — the way we pay shifts along with the availability of technology, and tech shifts as commerce demands new features.

Among those demands, at least on the part of the consumer, are speed, flexibility and personalization. We expect transactions, and the commerce tied to those transactions, to be quick and around the clock — and far-reaching, around the globe. Now, an individual in China can order a wristwatch from the U.S., and behind the scenes (across web pages, time zones, currencies and languages), the deal gets sealed.

It seems like a revolution — but, of course, revolutions have evolutions. The end of the year, or the beginning of a new one, marks a good place to take stock. As usual, we spoke to a plethora of payments executives (25 to be exact), each with a perspective on what’s in the rearview mirror and what lies on the road ahead.

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