4 ways non-digital payments can expose insurers to hidden costs

June 27, 2019

The claims process is critical to an insurer’s relationship with a customer. More than any other interaction, this overall experience drives customer satisfaction and retention.

In fact, an Accenture study found that 83% of customers dissatisfied with the way a claim was handled planned to switch or had already switched to a new provider. As consumers have become even more accustomed to the “smartphone lifestyle”, it’s easy to imagine these numbers have only increased.

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