Forrester Study Exec Summary: Payment Methods to Satisfy Modern Customers

February 21, 2019

Over the last decade, modern consumers have moved inexorably towards a smartphone lifestyle in which nearly everything of consequence is available to them in a digital-first format, customizable to their needs with self-service capabilities. Yet a January 2019, Ingo Money-commissioned Forrester Consulting study titled “Legacy Disbursement Methods Fail to Satisfy Today’s Modern Customers” finds that companies continue to pay out nearly $9 trillion in disbursements using slow, outdated methods that ignore customer preferences.

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