How Consumers Rate The State Of US Disbursements

February 27, 2019

There might be one word that consumers would use to describe the state of disbursements in early 2019: mediocre.

Millennial consumers probably wouldn’t be so generous.

The proof point is the latest Disbursements Satisfaction Index score, which puts disbursements at 56.5 on a scale of 100. It’s not exactly horrible, but not a ringing endorsement of the efficiency of the process.

That’s perhaps not surprising, Karen Webster remarked in a recent conversation with Ingo Money CEO Drew Edwards, when considering that 48 percent of disbursements to consumers still happen by paper check, with an average disbursement amount of $1,084.

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