How to solve the “last mile” problem

July 10, 2018

The insurance industry has a last-mile issue. Insurers have known it for quite some time, and policyholders are quickly catching on.

For consumers, the claims process is a critical moment – the one that often matters the most. Faced with the prospect of loss, they demand an experience that is speedy, familiar and customized to their needs. They want to feel confident that their insurer is acting swiftly to make them whole again.

Forward-thinking insurers have invested in new processes to submit claims, including easier-to-use online and mobile platforms. The result – most can now offer claims filing and approval in just minutes.

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