Instant Payments Emerge As Key Factor For Winning Customer Loyalty

Being paid instantly is no longer a choice but a necessity for one-third of consumers and microbusinesses that also say they are unlikely to continue a relationship with a business that does not offer it. In collaboration with PYMNTS, the latest edition of the Disbursements Satisfaction Playbook surveyed 5,000 consumers and 1,000 businesses to examine the impact of instant disbursements on long-term customer loyalty.

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