Why Digital Disbursements Need More Than Speed

March 18, 2019

When it comes to payments, consumers overwhelming prefer them to be faster. It’s a trend visible in the latest edition of the PYMNTS/Ingo Money Disbursements tracker, where three-quarters of consumers responded that they actively wanted faster payments.

It is also the conclusion of common sense, Ingo CEO Drew Edwards noted in a recent conversation with Karen Webster. He noted that while every contractor and service provider in his life prefers a different payment method — checks, cash, credit cards, PayPal, Zelle, etc. — they are all in united agreement that they’d like to be paid as soon as possible.

The surprising part of the data isn’t the overwhelming majority of consumers who prefer faster payments, Edwards said, it’s the size of the minority who don’t seem to care about it.

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